The customer must inspect the product upon receipt and report any defect or incompatibility of the product with the ordered product.

For obvious technological reasons, the colors that the user sees on the screen may differ from the colors of the product, which he will actually receive. Usually the differences are small depending on the quality of the user’s computer screen. The website operator makes every effort to provide a quality product but will not replace a product for the reason that the colors are not the same as the colors and texture that were observed by the buyer.

Notification of cancellation of the product order for any reason shall be in accordance with the provisions of the Consumer Protection Law, 11111 – A-Hatshem

Cancellation of the product order will be done in writing by sending an e-mail to the “Otzer Hatem” website within 11 days of receiving the product.

You can cancel the transaction and return a product that has not been used and is in its original packaging within 11 days of receipt. “Otzer Hatem” may charge a cancellation fee of up to 2% of the price of the product purchased or NIS 100, whichever is lower. All of this is subject to the fact that the orderer has entered all his details according to law such as credit card details, social security number, address details or personal details.

The consumer must return the product at his own expense to the company

Customized products:

Products made to order will not be able to be canceled once the product has entered the production process

and/or assembled products.

responsibility

The warranty period is six months from the date of delivery of the goods, the warranty does not include: breakage or any other wear and tear on the product. Also, there is no warranty for a product that is damaged as a result of improper use. Any defect in the Hastam product that originates from the writing will be recovered by the “Hatsam Treasury.”

The details of the purchaser of the services and the security of the site

When placing an order for a purchase through the website, the buyer will be required to enter personal details in the system, order details, credit card details, etc. (hereinafter – the details.) The owners of the website and/or its operators and/or its managers and/or those on their behalf are not responsible for the mistake made by The buyer when typing the details. Also, the aforementioned will not be directly or indirectly responsible for any liability in the event that the purchase details are not recorded in the system and/or for any technical and/or other problem that prevents operations on the site.

Entering false information is a criminal offense. Legal measures will be taken against those who provide false details, including claims for damages for damages that may be caused to the site and/or to the site’s owners and/or to its operators and/or to its managers and/or to those on their behalf. In case of incorrect typing of details (including the personal details of the buyer), the company and/or its representatives reserve the right to reject the offer.

The operation details on the website, including the offer details and the buyer’s details, will be transferred using an encrypted security protocol (SSL) accepted in electronic commerce, to the company’s data processing computer. These details will not be transferred by the company and the website operators to external parties, with the exception of the credit card company and suppliers, and this only in order to complete the purchase operations carried out by the buyer. The company reserves the right to use the details provided by the buyer for the purpose of analyzing statistical information and handing it over to other parties. In this case, the data will not refer personally to the person performing the action and will not identify him.

Customer Service

For any question or inquiry on any subject you can contact customer service

By e-mail: info@hastam.co.il

By phone: 972.4.691.2000

Happy shopping!

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